Technical Support

Levels of Support

Level 1 Support: Your Regional Trotec Sales Manager

Contact your regional sales manager for assistance with:

Level 2 Support: Trotec’s Technical Support Team

Contact Trotec’s Technical Support Team for assistance with the following issues:

  • Machine isn’t working or goes into an error state
  • Machine or machine component becomes damaged
  • If application quality issues cannot be resolved after Level 1 support troubleshooting
  • Software issues that cannot be addressed in the Level 1 category

Technical Support Options

  • Free technical support over the phone or by email for the lifetime of your laser system
  • On-site support
  • Contact our technical support team for a quote
  • TroCare Preventative Maintenance Plan
  • Options designed to keep your system working at optimal performance
  • Plans start as low as $995 per year and can be customized to suit your business needs