Technical Support
Levels of Support
Level 1 Support: Your Regional Trotec Sales Manager
Contact your regional sales manager for assistance with:
- System setup
- Operation training and support
- Application support and training
- Basic troubleshooting
- Focus issues
- Optics issues
- Material parameters
- Process mode
- Other basic driver and JobControl software settings
- Basic frequently asked questions regarding graphics software
- Correct color palettes or color profiles
- Proper line weight
- Types of graphics to use
- Types of graphics to avoid
Level 2 Support: Trotec’s Technical Support Team
Contact Trotec’s Technical Support Team for assistance with the following issues:
- Machine isn’t working or goes into an error state
- Machine or machine component becomes damaged
- If application quality issues cannot be resolved after Level 1 support troubleshooting
- Software issues that cannot be addressed in the Level 1 category
Technical Support Options
- Free technical support over the phone or by email for the lifetime of your laser system
- On-site support
- Contact our technical support team for a quote
- TroCare Preventative Maintenance Plan
- Options designed to keep your system working at optimal performance
- Plans start as low as $995 per year and can be customized to suit your business needs